PRIVACY POLICY

Bookuet Booklub

This Privacy Policy explains how Bookuet Booklub (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal data in accordance with applicable laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing our website or making a purchase, you (“Customer”, “you”) agree to the terms of this Privacy Policy.

1. COLLECTION OF PERSONAL DATA

1.1 We may collect personal data including but not limited to:

  • Full name
  • Contact number
  • Email address
  • Shipping and billing address
  • Payment information (processed via third-party providers)

1.2 Personal data may be collected when you:

  • Place an order
  • Register an account
  • Contact customer support
  • Subscribe to newsletters or updates

2. USE OF PERSONAL DATA

2.1 Your personal data will be used for the following purposes:

  • Processing and fulfilling orders
  • Managing payments and transactions
  • Delivering products and services
  • Providing customer support
  • Sending order updates and notifications (including AWB tracking)
  • Improving our website, products, and services
  • Marketing and promotional communications (with consent)

3. DISCLOSURE OF PERSONAL DATA

3.1 We may disclose your personal data to:

  • Payment gateway providers (e.g., ToyyibPay, FPX)
  • Courier and logistics partners
  • IT service providers and system administrators
  • Regulatory authorities if required by law

3.2 We do not sell, rent, or trade your personal data to third parties.

4. DATA SECURITY

4.1 We take reasonable technical and organizational measures to protect your personal data from:

  • Unauthorized access
  • Loss, misuse, or alteration

4.2 However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. DATA RETENTION

5.1 Personal data will be retained only for as long as necessary to:

  • Fulfil the purposes stated in this policy
  • Comply with legal and regulatory requirements

5.2 We reserve the right to retain transaction records for auditing and legal purposes.

6. CUSTOMER RIGHTS

6.1 You have the right to:

  • Access your personal data
  • Request correction or update of inaccurate data
  • Withdraw consent for marketing communications

6.2 Requests may be submitted to our official contact channels.

7. COOKIES & WEBSITE USAGE

7.1 Our website may use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Improve functionality

7.2 By using our website, you consent to the use of cookies unless disabled in your browser settings.

8. THIRD-PARTY LINKS

8.1 Our website may contain links to third-party websites.
8.2 We are not responsible for the privacy practices of such external sites.

9. POLICY UPDATES

9.1 We reserve the right to update or modify this Privacy Policy at any time without prior notice.
9.2 Changes will be effective immediately upon posting on the website.

10. CONSENT

By using our website or making a purchase, you acknowledge that you have read, understood, and agreed to this Privacy Policy.